Elements and Performance Criteria
- Demonstrate a sound working knowledge of the personal injury sector
- Demonstrate knowledge of the injury management process and the roles and responsibilities of stakeholders
- Demonstrate knowledge of relevant personal injury and rehabilitation Acts, regulations and codes of practice
- Demonstrate an understanding of the personal injury management authorities and organisations within Australia
- Identify operations and assistance available from relevant personal injury management authorities
- Explain appropriate dispute resolution processes within the personal injury sector
- Identify personal injury management and other regulatory reporting requirements
- Access information
- Demonstrate an understanding of the impact of an injury on a person
- Define the range of terms used to cover the different types of injuries suffered by workers
- Demonstrate an understanding of the impacts of an injury on a person
- Demonstrate an understanding of the impacts of an injury on relevant parties
- Identify the roles and skills of key stakeholders working within the personal injury sector
- Outline the consultation and referral process required for engaging stakeholders in treating injured people
- Maintain ongoing and participative communications with stakeholders (internal and external)
- Undertake consultation with stakeholders